Customers

General Customer Questions

• What areas of the country do you serve?
• Why should I use CaterCow?
• How do I use CaterCow? 6 Simple Steps
• My company is tax exempt, can we still place an order?
• How to Reset Your Password
• I’m not sure what I want. Do you have any recommendations?

Orders / Payments

• Group Polling (Team Ordering)
• How much lead time do I need to order?
• Should I order for the time my event starts or when I want the Caterer to arrive?
• How can I modify or change something on my already placed order?
• How does a caterer confirm my order and how quickly will I know if they can do it?
• How does payment work on CaterCow?

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Packages

• What exactly is a package?
• Are utensils included in each package?
• How can I see all available packages from one caterer?

Delivery / Service Fees

• What is the service fee on my order?
• What is the delivery fee? Does it go directly to the driver?

Search

• Can I talk to the caterer before ordering a package?
• How do I know if a specific restaurant / caterer is on CaterCow?

Messages

• What is messaging and how do I message with caterers?
• Why do you remove phone numbers, email addresses and websites from my messages?

After your Event

• Who do I contact if something goes wrong with my delivery?
• How do I leave feedback about my order?